1. Introduction
EVMerx ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered energy marketplace platform.
2. Information We Collect
We collect information you provide directly and information collected automatically:
Personal Information
- Name and email address
- Profile information from authentication providers (Replit Auth)
- Payment information (processed securely through Stripe)
- Location data when using our services
- Vehicle information for EV owners
- Provider service details and pricing
Automatically Collected Information
- Device information and browser type
- IP address and approximate location
- Usage patterns and interaction data
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide and maintain our marketplace services
- To match EV owners with energy providers using AI algorithms
- To process payments and facilitate transactions
- To communicate with you about bookings, updates, and support
- To improve our AI systems and user experience
- To detect fraud and ensure platform safety
- To comply with legal obligations
4. AI and Machine Learning
EVMerx uses artificial intelligence to enhance our services including AI-powered matching, automated assistance, fraud detection and trust scoring, and dispute resolution support. Our AI systems process data to provide personalized recommendations and improve service quality.
5. Information Sharing
- With Other Users: Transaction-related information is shared between parties (e.g., provider location, contact details for bookings)
- Service Providers: Third-party services that help operate our platform (Stripe for payments, authentication providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information including encrypted data transmission (HTTPS), secure payment processing through Stripe, access controls and authentication, and regular security assessments.
7. Your Rights
Depending on your location, you may have the right to access your personal data, correct inaccurate information, request deletion of your data, object to or restrict processing, data portability, and withdraw consent where processing is based on consent.
8. Cookies and Tracking
We use cookies and similar technologies to maintain your session and preferences, analyze usage patterns, and provide personalized experiences. You can control cookie preferences through your browser settings.
9. Third-Party Services
Our Platform integrates with third-party services including Replit Auth for user authentication, Stripe for payment processing, mapping services for location features, and X/Twitter for social media integration. These services have their own privacy policies.
10. Children's Privacy
EVMerx is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us through the Platform's help section or contact page.