Getting Started

What is EVMerx?

EVMerx is an AI-powered energy marketplace that connects EV owners who need charging with power providers who have available energy. Our AI agents handle matching, booking, payments, and dispute resolution automatically.

How do I create an account?

Simply click 'Log in with Replit' on the landing page. Your account will be created automatically using your Replit credentials. No additional sign-up required!

Is there a mobile app?

EVMerx is a responsive web application that works great on mobile browsers. Simply navigate to the website on your phone and add it to your home screen for an app-like experience.

Finding Power

How do I find a power provider?

Use the 'Find Power' feature to search for providers near your location. The AI will automatically match you with the best options based on distance, price, availability, and your specific needs.

What types of power providers are available?

We have four types: Solar Panels, Generators, EV Charging Stations, and Battery Storage. Each type offers different capacity and pricing options.

How does the AI matching work?

Our AI analyzes your location, power needs, urgency level, and preferences to find the best matching providers. It considers distance, price, availability, provider ratings, and real-time capacity to suggest optimal matches.

Becoming a Provider

How do I become a power provider?

Go to 'My Providers' and click '+ Add Provider'. Fill in your power setup details including type, capacity, pricing, and location. Once verified, you'll appear in search results.

What is the platform fee?

EVMerx charges a 1% platform fee on completed bookings. This covers payment processing, AI matching services, customer support, and dispute resolution.

Bookings

How do I book a charging session?

Find a provider, click 'Connect' or 'Book Now', and follow the checkout process. The AI will confirm your booking and provide details about the session.

Can I cancel a booking?

Yes, you can cancel bookings before they start. Check the booking details for cancellation policies. Cancellations may affect your trust score depending on timing.

Payments

What payment methods are accepted?

We accept all major credit and debit cards through Stripe's secure payment processing. Apple Pay and Google Pay are also supported on compatible devices.

Is my payment information secure?

Absolutely. We use Stripe for payment processing, which is PCI-DSS Level 1 certified. Your card details are never stored on our servers.

Trust & Safety

What is the trust score?

Every user has a trust score (0-100) based on completed bookings, cancellations, disputes, and overall platform behavior. Higher scores indicate more reliable users.

Disputes

How do I file a dispute?

Go to your booking details and click 'Report Issue'. Describe the problem and provide any evidence. The AI will review and resolve most disputes instantly.

AI Features

How does the AI Assistant work?

The AI Assistant can help you find power, answer questions, create bookings, check status, and more. Just type naturally and the AI will understand and assist you.

External Chargers

What are External Chargers?

External Chargers are third-party charging networks like Tesla Superchargers that appear on our map for reference. These are NOT EVMerx providers — they are independent charging stations.